Click & Collect, Shipping and Returns
CLICK & COLLECT
Teds has 20 stores nationwide, so if you need your order in a hurry, why not try our "Click & Collect" service.
Simply add the items to your cart and choose which store you want to collect from in the checkout, it's that easy.
Ted's use Australia Post Registered Mail delivery for all web sales.
- Delivery Times:
Ted's Web Sales Flat Rate Delivery Charge: $9.95 Australia Wide (including insurance).
VIC, NSW, QLD, SA & TAS: approximately 3-5 business days.
WA, NT & Far North Queensland: approximately 5-7 business days.
Delivery times are based on ordered products being in stock.
- Items are usually shipped within 1 working day (if in stock).
We offer FREE return shipping on any item ordered provided it complies with the criteria below.
Conditions for Returns:
14 Day Exchange: If for any reason you are not happy with your hardware purchase, Ted's offers a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased from Ted's within 14 days and exchange it at the original purchase price for any other hardware product in our range. Goods must be returned in original condition with the packaging and receipt. *Offer excludes Demo and Run Out models, accessories (except when being returned with a camera purchase) and professional products.
DOA (Dead on Arrival): if your product does not work on arrival before any use then you may returns the goods free of charge and we will supply a replacement pending inspection.
Wrong Goods Supplied: if the product(s) you receive are different from the product(s) listed on the receipt (emailed to you immediately after completion of the online order).
Remember if you have any doubt or would like to speak to us at any time, please contact us via one of the below methods at your earliest convenience.
Phone: 1300 768 833 (Mon-Fri 8am-6pm)
Live Chat: Click here (Mon-Fri 9am-5pm)
Email: firstname.lastname@example.org (Any time, responses Mon-Fri 8am-6pm)
Call my local store: 1300 768 833