Click & Collect, Shipping and Returns

Click & Collect

Ted's has 20 stores nationwide, so if you need your order in a hurry, why not try our "Click & Collect" service.

Simply add the items to your cart and choose which store you want to collect from in the checkout, it's that easy.

Shipping

Ted's use Australia Post Registered Mail delivery for all web sales.

Ted's Web Sales Flat Rate Delivery Charge:  $9.95 Australia Wide (including insurance).

Delivery Times:

  • VIC, NSW, QLD, SA & TAS:  approximately 3-5 business days.
  • WA, NT & Far North Queensland:   approximately 7-10 business days. 

Delivery times are based on ordered products being in stock.
Items are usually shipped within 2 working days (if in stock).

Delivery During Sale Period:

  • Please be advised delivery times may vary due to high order volumes during major events e.g. Christmas, Click Frenzy & Black Friday. Delays in dispatch could be up to 2 days. For accurate delivery information please refer to your dispatch email approximately 3-5 business days.
  • Conditions for Returns

    14 Day Exchange:

    If for any reason you are not happy with your purchase or the product proves defective, Ted's offer a 14 day Exchange guarantee. This allows you to return your hardware purchased from Ted's within 14 days and exchange it (at original purchase price) for any other hardware product in our range. Of course, the goods must be returned in original condition with the packaging & receipt.
    *Excludes damaged equipment, Drones that have been used and items specially ordered.

    DOA (Dead on Arrival):

    If your product does not work on arrival before any use then you may returns the goods free of charge and we will supply a replacement, pending inspection.

    Wrong Goods Supplied:

    If the product(s) you receive are different from the product(s) listed on the receipt (emailed to you immediately after completion of the online order).

    Remember if you have any doubt or would like to speak to us at any time, please contact us via one of the below methods at your earliest convenience.