Terms of Use

Online Ordering Terms and Conditions

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Ted’s Camera Stores reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of a query you can call 1300 768 833 or email web@teds.com.au.

Your Privacy

At Ted’s Camera Stores we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the Ted’s Camera Stores website you are automatically added to our mailing list. If you prefer not to receive information from Ted’s Camera Stores, you can unsubscribe by sending an email request to web@teds.com.au or by following the unsubscribe link on any newsletter you may receive from Ted’s Camera Stores.

When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.


Automatic Data Collection

Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.



Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will be in contact regarding this.


GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.


Payment Methods

When you are entering your details during the online ordering process, you may select one of the following payment methods:


PayPal Logo

PayPal: PayPal is a safe and easy way to pay online. The service allows you to pay in any way you prefer, including through credit cards, and bank accounts, without sharing financial information. Visit the PayPal website for more information.

Credit Cards


Credit Cards: we accept Visa and Mastercard with no surcharge


If you would like to make a purchase using another method of payment, you may call our customer service line on 1300 768 833 for further assistance.


Credit Card Verification Process

Why may I be asked to supply further Identification?

Your transaction via the Ted’s Camera Store website and the NAB Transact Secure Internet Payment Gateway is 100 percent safe to use.

Ted’s Camera Store adheres to strict security checks to reduce the chance of credit card fraud.
Although your credit card is processed through an electronic payment gateway, this process of funds is not acknowledgement of a successful transaction according to the Ted’s Camera Store security policy.

All Credit Card details will go through an Address Verification (AV) process. If the AV fails Ted's Camera Store will seek additional proof of identity.
To prevent this extra request, Ted's ask that all information is supplied and that all fields are completed.

If you have any concerns please contact our help desk on 1300 768 833.

What may cause my AV to fail?

You must supply the billing address & phone number that matches the credit card you have used. 
Please note PO Boxes and Mobile Phone numbers are not acceptable.
Ted's will use this information to match the credit card to the details you have supplied.

If you wish to have the goods shipped to an alternative address please untick "Ship to this address" and enter the shipping details in the section below it.


Quick processing of your order

If Ted's cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.

If there is a reason for delivery details varying from your phone directory detail please makes a note in our comments box on the shopping cart.



Occasionally, Ted’s Camera Stores Online will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Ted’s Camera Stores Online in order to qualify for a promotion code.

These promotion codes can only be redeemed on Ted’s Camera Stores Online. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.

When you order on Ted’s Camera Stores Online and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order.

Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.

Promotional codes, vouchers and bonuses are not available in conjunction with any other promotional sale, bonus, quote or special offer.

Our sales promotions can from time to time provide an overwhelming amount of orders. This can result in orders not being processed in our usual time frames. Should this occur, you will be notified via SMS when allocating your order, phone and there will be messages on the website to advise of the time frame and expectations. You can always contact us via Live Chat or give us a call 1300 768 833 to find out about your order.


Pricing Errors

For details regarding your rights regarding pricing errors, please see this Victorian Consumer Affairs Reference

All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct.

Ted's reserves the right to: refuse service or supply of the products at our sole discretion.

Any queries should be directed to 1300 768 833 or to web@teds.com.au.


Shopping Security

Your security is a priority at www.teds.com.au. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!


Braintree Secure Payment Gateway


Your transaction via the Ted’s Camera Store website and Braintree Secure Internet Payment Gateway is 100 percent secure.

When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.



Secure Sockets Layer



Ted’s Camera Stores uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.

The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:


  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser or next to the URL bar (IE7)

    (Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Any time you move back to a page with forms, https will appear again.)



    Delivery & Returns


    When you are entering your details during the online ordering process, you may select one of the following delivery options:

    • Australia Post Person-to-Person
    • In Store Pickup

    If, by chance, you select the incorrect delivery option for your purchased products, please contact our help desk at 1300 768 833 or email web@teds.com.au.


    Australia Post Person-to-Person

    Ted's Camera Stores use Australia Post person-to-person Registered Mail delivery for all online sales. 
    This ensures that the article is specifically signed for by the person named in the address. The cost of delivery is a flat rate of $9.95

    Delivery Times: Standard Delivery Time is 3 to 5 Working Days

    As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order.

    Note: Ted’s Camera Stores do not deliver to any other countries other than Australia.


    In Store Pickup

    You may elect to pick up your online purchase at any Ted’s Camera Store in Australia. There is no charge for this service.

    Please allow 24 hours for verification of your payment and to check the store selected has the products ordered in stock.

    (Please note orders placed on the weekend can not be verified until Monday)

    Please specify the store you wish to collect your purchase from by selecting the store at checkout.

    Please note, valid Australian Photo ID (matching the details on the order) must be presented on collection of the goods in store.


    14 Day Exchange Guarantee

    If for any reason you are not happy with your hardware purchase, Ted's Camera Stores offer a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased within 14 days and exchange it (at original purchase price) for any other hardware product in our range.
    If there is nothing that you wish to exchange your purchase for, Ted's also offers gift vouchers or a refund (less freight and a 10% re-stocking fee).

    Goods must be returned in original condition with the packaging and receipt.

    Offer excludes perishables (such as film, chemistry and inks), special orders, demo models & run-outs. Some professional products are excluded.

    The purchased items can be sent back or taken to a Ted’s store to be exchanged. Return postage is not included.

    Ted's 14 day exchange guarantee is in addition to any statutory consumer rights.


    Manufacturer’s Warranty

    All manufacturers offer a 12 month warranty. Should your Ted’s purchase need service under warranty you can bring it to any Ted’s Camera Store to facilitate the service under the terms of your Manufacturer’s warranty.


    TWI VIP Launch Competition


    Acceptance of Conditions

    Information regarding prizes and how to enter forms part of these conditions. Persons who enter this competition (“Entrants”) accept these conditions.


    Method of Entry

    To enter, Entrants must, during the competition period:

    1. Register their details via the form and submit their entry.

    2.Ted's accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. Ted's has no control over communications networks or lines and is not liable for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. Ted's is not liable for any consequences of user error including (without limitation) costs incurred. Entrants who enter using multiple email addresses or aliases may be disqualified.

    3. If there is a dispute as to the identity of an entrant, Ted's reserves the right, in its sole discretion, to determine the identity of the entrant.


    Draw Details

    4. There are (50) tickets (one per winning entry) randomly selected at Ted’s Corporate Office 387 City Rd, South Melbourne VIC 3205 at 11am on Tuesday 9 October 2018.

    5. A maximum of one entry per Entrant will be permitted.


    Prize Details

    6. Entrants will be drawn on the following:

    A. The winners will win a ticket to Ted's World Of Imaging VIP Launch Event held at 6:30pm on October 18th.

    B. Flights and accommodation are not included.



    7. The prize winners will be participating in all promotional activity (such as live streaming and photography) free of charge, and consent to Ted's using their name and image in promotional materials online and offline.


    Exclusions of Liability

    8.Ted's and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law)

    9. Without limiting the previous paragraph, Ted's and its associated agencies and companies will not be liable for any damage in transit to prizes, or for any consequences of the winner or any of their companions not complying with any applicable laws and regulations regarding the use of the prize.


    Problems Affecting Competition

    10. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorized intervention, fraud, technical failures or any cause beyond the control of Ted's which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, Ted's may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries, where required.

    11. Ted's collects personal information in order to conduct the competition and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. Ted's may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Ted's Privacy Policy contains information about how you can access and request the correction of your personal information. The Privacy Policy also contains information about how you can make a complaint about a breach of the Australian Privacy Principals and how we'll deal with your complaint. You can view the Privacy Policy at www.teds.com.au/teds-info/privacy-policy. You can contact the Ted's Privacy Officer at the address included in condition 12. All entries become the property of Ted's. By entering the competition, you agree for Ted's to use and disclose your personal information in accordance with these terms and conditions and Ted's Privacy Policy.


    Ted's Details

    12.Ted’s Camera Stores 387 City Rd, South Melbourne VIC 3205 ABN 82 006 282 088. Phone (03) 8779 5500.