Terms of Use

Online Ordering Terms and Conditions

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Ted’s Camera Stores reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of a query you can call 1300 768 833 or email web@teds.com.au.

Your Privacy

At Ted’s Camera Stores we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the Ted’s Camera Stores website you are automatically added to our mailing list. If you prefer not to receive information from Ted’s Camera Stores, you can unsubscribe by sending an email request to web@teds.com.au or by following the unsubscribe link on any newsletter you may receive from Ted’s Camera Stores.

When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

 

Automatic Data Collection

Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.

 

Payment

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will be in contact regarding this.

GST

GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

 

Payment Methods

When you are entering your details during the online ordering process, you may select one of the following payment methods:

 

PayPal Logo

PayPal: PayPal is a safe and easy way to pay online. The service allows you to pay in any way you prefer, including through credit cards, and bank accounts, without sharing financial information. Visit the PayPal website for more information.

Bpay Logo

BPay: You can now choose to pay for your Ted’s Camera Store order via the convenience of BPAY.
The minimum transaction amount via BPay is $100.
To use BPay you will need to have registered as a phone / internet banking customer with your financial institution.

Credit Cards

 

Credit Cards: we accept American Express, Visa and Mastercard with no surcharge


 

If you would like to make a purchase using another method of payment, you may call our customer service line on 1800 186 895 for further assistance.

 

Credit Card Verification Process

Why may I be asked to supply further Identification?

Your transaction via the Ted’s Camera Store website and the NAB Transact Secure Internet Payment Gateway is 100 percent safe to use.

Ted’s Camera Store adheres to strict security checks to reduce the chance of credit card fraud.
Although your credit card is processed through an electronic payment gateway, this process of funds is not acknowledgement of a successful transaction according to the Ted’s Camera Store security policy.

All Credit Card details will go through an Address Verification (AV) process. If the AV fails Ted's Camera Store will seek additional proof of identity.
To prevent this extra request, Ted's ask that all information is supplied and that all fields are completed.

If you have any concerns please contact our help desk on 1800 186 895.

What may cause my AV to fail?

You must supply the billing address & phone number that matches the credit card you have used. 
Please note PO Boxes and Mobile Phone numbers are not acceptable.
Ted's will use this information to match the credit card to the details you have supplied.

If you wish to have the goods shipped to an alternative address please supply a "ship to" address in the comments section of the order form.

Quick processing of your order

If Ted's cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.

If there is a reason for delivery details varying from your phone directory detail please makes a note in our comments box on the shopping cart.

Note: The BPAY payment option accepts credit card and requires no address verification.

 

Promotions

Occasionally, Ted’s Camera Stores Online will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Ted’s Camera Stores Online in order to qualify for a promotion code.

These promotion codes can only be redeemed on Ted’s Camera Stores Online. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.

When you order on Ted’s Camera Stores Online and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order.

Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.

Pricing Errors (amended 02/01/2015)

For details regarding your rights regarding pricing errors, please see this Victorian Consumer Affairs Reference

All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct. Ted's reserves the right to: refuse service or supply of the products at our sole discretion.

Ted's reserves the right to: refuse service or supply of the products at our sole discretion.

Any queries should be directed to 1800 186 895 or to web@teds.com.au.

 

Shopping Security

Your security is a priority at www.teds.com.au. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!

 

NAB Transact Secure Payment Gateway

 

NAB

Your transaction via the Ted’s Camera Store website and National Australia Bank Transact Secure Internet Payment Gateway is 100 percent secure.

When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

 

 

Secure Sockets Layer

 


SSL




Ted’s Camera Stores uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.

The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

 

  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser or next to the URL bar (IE7)
  •  

    (Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Any time you move back to a page with forms, https will appear again.)

     

     

    Delivery & Returns

    Delivery

    When you are entering your details during the online ordering process, you may select one of the following delivery options:

    • Australia Post Person-to-Person
    • In Store Pickup

    If, by chance, you select the incorrect delivery option for your purchased products, you will be contacted by a Ted’s Camera Stores customer service representative.

     

    Australia Post Person-to-Person

    Ted's Camera Stores use Australia Post person-to-person Registered Mail delivery for all online sales. 
    This ensures that the article is specifically signed for by the person named in the address. The cost of delivery is a flat rate of $9.95

    Delivery Times: Standard Delivery Time is 3 to 5 Working Days

    As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order.

    Note: Ted’s Camera Stores do not deliver to any other countries other than Australia.

     

    In Store Pickup

    You may elect to pick up your online purchase at any Ted’s Camera Store in Australia. There is no charge for this service.

    Please allow 24 hours for verification of your payment and to check the store selected has the products ordered in stock.

    (Please note orders place on the weekend can not be verified until Monday)

    Please specify the store you wish to collect your purchase from in the Comments field when completing your details.

    Please note, valid Australian Photo ID (matching the details on the order) must be presented on collection of the goods in store.

     

    14 Day Exchange Guarantee

    If for any reason you are not happy with your hardware purchase, Ted´s Camera Stores offer a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased within 14 days and exchange it (at original purchase price) for any other hardware product in our range.
    If there is nothing that you wish to exchange your purchase for, Ted's also offers gift vouchers or a refund (less freight and a 10% re-stocking fee).

    Goods must be returned in original condition with the packaging and receipt.

    Offer excludes perishables (such as film, chemistry and inks), special orders, demo models & run-outs. Some professional products are excluded.

    The purchased items can be sent back or taken to a Ted’s store to be exchanged. Return postage is not included.

    Ted's 14 day exchange guarantee is in addition to any statutory consumer rights.

     

    Manufacturer’s Warranty

    All manufacturers offer a 12 month warranty. Should your Ted’s purchase need service under warranty you can bring it to any Ted’s Camera Store to facilitate the service under the terms of your Manufacturer’s warranty.

    A6000

    TERMS AND CONDITIONS:

    Open to Australian residents who are over the age of 18. Promotion opens 30/10/15 at 12.01am AEST and closes 03/01/16 at 11:59pm AEST. Qualifying Sony model includes: ILCE6000. Hold onto your original receipt. Claimants must refer to the instructions provided on the back of the card to activate. The VISA Gift Card must be activated within one (1) month from the date of issue. The VISA Gift Card is valid for twelve (12) months from the date of issue, after which time it will expire. Issuer: Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984, PO Box 190, Toowoomba, QLD, 4350 or phone 13 14 22 (from within Australia) or +61 7 4694 9000 (from outside Australia). The promoter is Sony Australia Limited (ABN 59 001 215 354) of Level 3, 165 Walker Street, North Sydney, NSW 2060. Visit sony.com.au/alphavisagiftcard for full terms and conditions.

    A7000

    TERMS AND CONDITIONS:

    Open to Australian residents who are over the age of 18. Promotion opens 30/10/15 at 12.01am AEST and closes 03/01/16 at 11:59pm AEST. Qualifying Sony models include: ILCE7B, ILCE7M2B, ILCE7S, ILCE7R and ILCE7RM2B. Hold onto your original receipt. Claimants must refer to the instructions provided on the back of the card to activate. The VISA Gift Card must be activated within one (1) month from the date of issue. The VISA Gift Card is valid for twelve (12) months from the date of issue, after which time it will expire. Issuer: Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984, PO Box 190, Toowoomba, QLD, 4350 or phone 13 14 22 (from within Australia) or +61 7 4694 9000 (from outside Australia). The promoter is Sony Australia Limited (ABN 59 001 215 354) of Level 3, 165 Walker Street, North Sydney, NSW 2060. Visit sony.com.au/alphavisagiftcard for full terms and conditions.

    2x Sony Lenses

    TERMS AND CONDITIONS:

    Open to Australian residents who are over the age of 18. Promotion opens 30/10/15 at 12.01am AEST and closes 03/01/16 at 11:59pm AEST. Qualifying Sony models include: SEL90M28G, SEL70200G, SEL2470Z, SEL55F18Z, SEL35F14Z, SEL1635Z, SELP28135G and SEL35F28Z. Hold onto your original receipt. Claimants must refer to the instructions provided on the back of the card to activate. The VISA Gift Card must be activated within one (1) month from the date of issue. The VISA Gift Card is valid for twelve (12) months from the date of issue, after which time it will expire. Issuer: Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984, PO Box 190, Toowoomba, QLD, 4350 or phone 13 14 22 (from within Australia) or +61 7 4694 9000 (from outside Australia). The promoter is Sony Australia Limited (ABN 59 001 215 354) of Level 3, 165 Walker Street, North Sydney, NSW 2060. Visit sony.com.au/alphavisagiftcard for full terms and conditions.