Shipping policy
At Ted's Cameras, we want to get your gear to you as quickly and safely as possible. Here's everything you need to know about our shipping. SHIPPING OPTIONS & COSTS
Standard Shipping
• Delivery Time: 3-7 business days
• Cost: $9.95 (FREE for Club Ted Member's orders over $500)
• Available: All Australian metro and regional areas
Express Shipping
• Delivery Time: 1-3 business days
• Cost: $19.95
• Available: Major metro areas only
**Please note some Items are Considered Big and Bulky and Are Charged at the Oversize rate
LARGE Printers - $69.96
Oversize Picture Frames - $39.95
Click & Collect (FREE) • Pickup Time: Same Day Ready (Item in stock in nominated store) or 2-5 days (transferred stock)
• Available: All Ted's Cameras store locations
• Bring your order confirmation email and ID
CLUBTED MEMBERS - FREE SHIPPING
ClubTed members enjoy FREE standard shipping on orders over $500. Not a member yet? Join for free at checkout and start saving immediately. PROCESSING TIME
Orders are typically processed within 1-2 business days. During sale periods or peak times, processing may take up to 3 business days. Orders placed before 2:00 PM AEST Monday-Friday will be processed the same day (subject to stock availability). Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
SHIPPING LOCATIONS
We currently ship to all Australian addresses including: • All Australian states and territories • PO Boxes and Parcel Lockers • Remote and regional areas (additional time may apply) We do not currently ship internationally. International customers can arrange shipping through a freight forwarding service.
TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery through Australia Post or our courier partner. Can't find your tracking email? Check your spam/junk folder or contact us at web@teds.com.au with your order number.
DELIVERY REQUIREMENTS
Signature Required All orders over $500 require a signature upon delivery for security. Safe Drop Orders under $500 may be left in a safe place if no one is home (at courier's discretion). Failed Delivery If delivery is unsuccessful, the courier will leave a card with instructions for redelivery or collection.
SHIPPING DELAYS
While we do our best to meet delivery timeframes, delays can occasionally occur due to:
• Courier delays or disruptions
• Extreme weather events
• Remote locations
• Public holidays
• Customs checks (for items requiring inspection) If your order is significantly delayed, please contact us and we'll investigate.
RURAL & REMOTE AREAS
Shipping to rural and remote areas may take additional time (typically 1-3 extra days).
Standard shipping costs apply, but express shipping may not be available in all locations.
DAMAGED OR MISSING ITEMS
Damaged in Transit If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll arrange a replacement or refund. Missing Items If items are missing from your order, contact us immediately. We'll investigate with the courier and resolve the issue promptly. Never Received If your order shows as delivered but you haven't received it: 1. Check with neighbors or building reception 2. Look for a "safe place" the courier may have left it 3. Contact us within 7 days and we'll investigate
LARGE OR BULKY ITEMS
Some items (tripods, lighting equipment, large camera bags) may incur additional shipping charges due to size or weight. Any additional costs will be displayed at checkout.
PRE-ORDER & BACKORDER ITEMS
Pre-order items will ship as soon as stock arrives. You'll receive an email notification when your item is dispatched. If your order contains both in-stock and pre-order items:
• Option 1: We'll ship everything together when all items are available
• Option 2: Contact us to split the order (additional shipping charges may apply)
CHANGE OF ADDRESS
Need to change your delivery address? Contact us as soon as possible. If your order hasn't been dispatched yet, we can update the address at no charge. If your order has already shipped, we'll do our best to redirect with the courier, but additional fees may apply.
MULTIPLE ITEMS / SPLIT SHIPMENT
Orders with multiple items may arrive in separate shipments if items are located at different warehouses. You'll receive separate tracking numbers for each shipment.
INSURANCE
All orders are insured during transit. In the rare event of loss or damage, we'll work with you to arrange a replacement or refund.
PUBLIC HOLIDAYS & PEAK PERIODS
Please allow extra processing and delivery time during: • Christmas/New Year period (December-January) • Easter • Black Friday / Cyber Monday sales • Major photography events or product launches
CONTACT US
Questions about your delivery?
📧 Email:web@teds.com.au
📞 Phone:1300 768 833
💬 Live Chat: Available on our website Monday-Friday 10am-4pm AEST
🏪 In-Store: Visit any Ted's Cameras location
Please have your order number ready when contacting us.
This shipping policy is subject to change. We'll notify you of any significant changes via email or on our website.