Ted's COVID-19 Updates

March 28th, 2020

Ted's Online Store Is Open For Business

 

Ted's Cameras continues to provide online sales and support.

All online orders are currently being processed and dispatched from our warehouse, Ted's continues to maintain the strictest safety/hygiene measures to ensure the health and safety of our staff and customers.

Unfortunately, due to the temporary closure of our stores, we are currently unable to process "Click & Collect" orders.

Our sales and support team are working remotely and can answer all your questions via email or LiveChat HERE


March 27th, 2020

Temporary Store Closures

 

To Our Wonderful Teds Customers

Teds supports the position of the Prime Minister, the State Premiers and Chief Medical Officers that all Australians must do everything they can to stop the spread of COVID-19, including the various protective measures issued by the National Cabinet. These extraordinary steps have been deemed necessary by governments to limit the spread and minimise the impact of the pandemic.

Our primary focus is the health and safety of our employees, customers and the broader community. As a result, we have no choice but to temporarily close all retail stores in Australia from 5 pm (local time) tomorrow, Saturday 28th March 2020 for approximately 4 weeks. We will monitor government directives during the shutdown period so we can advise staff and customers alike as to when our stores will be permitted to reopen.

We wish each and every customer, your families and friends safe and healthy passage through the coming weeks.

 


March 26th, 2020

Changes To In-Store Payment Methods

 

In the interests of the health and safety of our valued staff and customers, Ted's Camera Stores has made the decision to only accept electronic payments (Credit Card & EFTPOS) at all of our 19 stores nationwide.

This will take effect from the 25th of March, 2020. We thank you in advance for your understanding.


March 25th, 2020

Store Hours Update

Store hours

 

Ted's stores have updated their opening hours, you can check the opening times of your nearest store HERE.

For our customers who wish to minimise personal contact, we encourage you to shop online, where the same incredible range of products and services as found in our stores, are available.


March 24th, 2020

Online Order Processing & Dispatch

Ted's online orders are still being processed and dispatched, delivery time to VIC, ACT, NSW and TAS are 3-5 working days, NT, WA and far north QLD are 5-7 days.

 


March 23rd, 2020

A Message From Our CEO, Nic Peasley

To Our Valued Ted's Customers
We would like to let you know that Ted's Camera Stores is committed to the overall health and well-being of our customers and staff during these unprecedented times.

We have made the necessary adjustments to the way our business operates, in order to continue to provide you with the safest levels of customer service, during your in-store experience.

We have always maintained strict procedures regarding hygiene standards within our stores. As these are being put to the test, we have increased the frequency and vigilance of sanitising our stores, as well as our staff following revised personal hygiene standards.

Our Ted's Staff members have been reminded to adopt a safety-first approach with regard to their own hygiene, as well as limit personal contact. We have requested they inform us if they have been in contact with anyone flying in from overseas and where required are to self isolate as per the Government Health Guidelines.

For our customers who wish to minimise personal contact, we encourage you to visit our website at www.teds.com.au where the same incredible range of products and services as found in our stores, are available.

We have implemented measures to improve order turnaround times and ensure that your wonderful Teds product arrives safely and quickly.

Simply put, we will do our best to preserve a degree of normality during these uncertain times, whilst ensuring the safety and wellbeing of our customers and staff alike.

Ted's Camera Stores has been the leading specialist photographic retailer for 50 years - this year! This has been made possible through our customer first approach and unwavering focus on service excellence. Please be assured that during this unprecedented time Ted's will ensure that attitude remains at the core of every decision we make.

Nic Peasley