ClubTed Free Shipping Over $100

Delivery Times

Depending on product stock levels, the following delivery times apply:

Standard Post:

  • VIC, NSW, QLD, SA & TAS: approximately 5-10 business days.
  • WA, NT & Far North Queensland: approximately 7-14 business days.

Priority Post: 

  • VIC, NSW, QLD, SA & TAS: approximately 3-5 business days.
  • WA, NT & Far North Queensland: approximately 5-7 business days.
  • Due to weight and size restrictions, not all products are available for Priority Post

Please note that delays may occur if an order fails to meet standard ID verification checks.

 

Click & Collect

Need your order in a hurry? Try our free Click & Collect service.

Standard Shipping - Free On All Orders Over $100 For ClubTED Members

All orders placed online are sent using Australia Post Registered Mail, upon collection you will be emailed a tracking number that can be traced HERE.

Our flat-rate delivery charge is $9.95 Australia-wide and includes insurance.

Authority To Leave (ATL)

You might prefer for the parcel is left at your delivery address in your absence. This is called "Authority to Leave".

If you would prefer for the delivery person to leave the parcel for you in your absence, please tick the "Authority To Leave" button in the checkout.

It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

Delivery During Sale Periods

Dispatch times may be delayed by up to 2 days during periods with high order volumes, such as Christmas, Click Frenzy, and Black Friday. Please refer to your dispatch email for the most accurate delivery estimate.

Conditions for Returns

  • 14-Day Exchange

Ted’s offers a 14-Day Exchange Guarantee on most products. If your product proves to be defective or if you’re unhappy with your purchase for any reason, you may be eligible to exchange it for a product of equal value. 

The 14-Day Exchange Guarantee does not apply to damaged equipment, used drones, or items that have been specially ordered.

  • DOA (Dead on Arrival)

If your product does not work on arrival and before any use, you may return the goods free of charge. Our team will inspect the item and supply a replacement if necessary.

  • Incorrect Goods Supplied

If the product(s) you receive differ from the receipt emailed to you immediately after completion of the online order, you can return this item for an exchange or full refund.

Still have questions? For a fast response from a friendly member of our team, get in touch via one of the below methods.

  • Phone: 1300 768 833 (Mon-Fri 10:00am-4:00pm)
  • Live Chat: Click the chat icon (Mon-Fri 10:00am-4:00pm)
  • Email: web@teds.com.au (Any time, responses Mon-Fri 10:00am-4:00pm)

Free shipping over $100* is an exclusive benefit to our ClubTed newsletter subscribers. If you aren't signed up for the ClubTed newsletter, you will not be entitled to ClubTed benefits. If you are signed up, you will also need to be logged into your Online Shopping account.

To sign up for ClubTed & an Online Shopping account with us, follow this link. Make sure you tick the box that says 'Sign up for ClubTed' regardless of if you are a ClubTed member. (Don't worry, this won't sign you up twice!)

It can generally take a few hours for your account to sync with our ClubTed system, so if you place an order immediately after creating an account, your benefits may not apply. If your account still isn't applying the free shipping after a few hours, please get in touch with our Web Sales department and they can assist you further.

If you receive your welcome email from ClubTed and then unsubscribe to our emails, or unsubscribe at a later date, you will no longer be entitled to ClubTed benefits. Please make sure your subscription is active to receive your benefits, and to ensure you receive exclusive discounts in the future!

*Standard shipping only. Excludes Priority Post, Print & Create, Price Match Requests and Corp/Govt/Pro Quotes

Still have questions? For a fast response from a friendly member of our team, get in touch via one of the below methods.

  • Phone: 1300 768 833 (Mon-Fri 10:00am-4:00pm)
  • Live Chat: Click the chat icon (Mon-Fri 10:00am-4:00pm)
  • Email: web@teds.com.au (Any time, responses Mon-Fri 10:00am-4:00pm)

Save $10*

When you subscribe to ClubTed today!

Learn more about ClubTed benefits