You will be issued with a cleaning cloth on purchase and be eligible to take your lens or flash to any our stores for an annual check performed by our staff. Any defect will be handled by our priority repair service. We believe in offering our customers not only the right camera at a great price but the Seal of Confidence to know that if something goes wrong, you are in our care.
- If any part of your lens or flash is found to be defective in factory materials or workmanship it will be repaired or replaced by Ted's free of charge.
- Ted’s will offer an annual lens or flash check at any of their stores.
- Ted’s will offer a priority repair service should your lens or flash require repairs for any reason.
You are also entitled to a free cleaning cloth to be provided at the time of sale.
To claim any right or benefits under the Total Care Package, you must return the relevant product to any Ted’s Camera Store as listed on this document, with proof of product purchase and this duly completed Total Care Package document (or other appropriate proof of Package purchase). This Total Care Package does not cover batteries or ordinary wear and tear, nor does it cover damage or defect resulting from accident, misuse, abnormal use or abuse, dirt, water or battery leakage, tampering or servicing performed or attempted by unauthorised person(s). The Total Care Package does not apply to any product used for professional purposes. Should your product be replaced during the period of this Total Care Package, only the balance of the period of the Total Care Package applies.
OTHER RIGHTS: The Ted's Total Care Package applies in addition to your rights under any applicable warranty offered by the manufacturer, and the guarantees, rights and remedies conferred by the Australian Consumer Law and other applicable Commonwealth, State and Territory legislation. The Total Care package does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that their application may lawfully be excluded or limited. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.